Refund & Cancellation Policy

1. Overview

At WEB INFOZEN Skill Academy, we are committed to providing high-quality education and training. We understand that sometimes circumstances change, and you may need to withdraw from a course. This Refund and Cancellation Policy outlines the terms and conditions under which refunds may be issued.

By enrolling in any of our courses, you agree to the terms of this policy. Please read it carefully before making a payment.

2. Refund Eligibility Criteria

Refunds are available only under the following conditions:

3. Free Demo Class Policy

We offer free demo classes for all our courses. We strongly encourage all prospective students to attend a free demo class before making a payment. The demo class is non-binding and does not require any financial commitment.

• No payment is required for demo class registration.
• Demo class attendance does not guarantee enrollment or seat reservation.
• You are not obligated to enroll after attending a demo class.

Since demo classes are free, no refunds apply to demo class registrations.

4. Course Cancellation by Institute

In the rare event that WEB INFOZEN Skill Academy cancels a course due to insufficient enrollment, trainer unavailability, or other operational reasons, registered students will receive:

• Full refund of the entire course fee paid within 15 business days of cancellation notification.
• Option to transfer to an alternative batch or course of equal value (no additional charges).
• Option to receive a credit voucher valid for 12 months for any future course.

We will notify affected students via email and phone at least 7 days before the scheduled batch start date, wherever possible.

5. Course Transfer Policy

If you wish to transfer to a different batch or course instead of requesting a refund, the following terms apply:

• Transfer within 7 days of enrollment: Free of charge (one-time transfer allowed).
• Transfer after 7 days but within 14 days: ₹1,000 + applicable course fee difference.
• Transfer after 14 days: Not permitted (considered as new enrollment).
• Transfer to a higher-value course: You pay the difference in fees.
• Transfer to a lower-value course: No refund of fee difference (credit can be used for add-ons).

6. EMI and Financing Cancellations

If you have enrolled using an EMI or financing option through our partner financial institutions, the following additional terms apply:

• Cancellation and refund requests must be processed through the respective financial institution as per their policies.
• We will initiate the refund to the financing provider, who will then adjust your outstanding amount.
• Any interest or processing fees charged by the financial institution are non-refundable.
• You remain responsible for any EMI payments until the refund is processed by the financier.

7. How to Request a Refund

To request a refund, please follow these steps:

• Step 1: Send an email to webinfozenskillacademy@gmail.com with the subject line "Refund Request - [Your Name] - [Course Name]"
• Step 2: Include your full name, registered email, phone number, course name, batch start date, and reason for cancellation.
• Step 3: Attach a copy of the payment receipt/invoice.
• Step 4: Our accounts team will acknowledge your request within 3 business days.
• Step 5: Approved refunds will be processed within 15-20 business days via the original payment method.

Contact for Refund Queries:

Email: webinfozenskillacademy@gmail.com
Phone: +91 9064419981 (Accounts Support)
Address: Accounts Department, Mangalbari, Malda, West Bengal, 732142

8. Non-Refundable Items

The following items are non-refundable under any circumstances:

• Registration fees and administrative charges (if separately stated).
• Payment gateway processing fees (typically 2-3% of transaction amount).
• Course materials that have been already shipped or digitally delivered (e-books, kits, software licenses).
• Examination or certification fees paid to third-party bodies.
• Any discounts or promotional offers availed during enrollment.
• Attendance of more than 25% of total course duration.

9. Refund Processing Time

Once a refund is approved, please allow the following timeframes for the amount to reflect in your account:

• Credit/Debit Card: 7-10 business days
• Net Banking/UPI: 5-7 business days
• Bank Transfer (NEFT/RTGS): 3-5 business days
• Wallet (Paytm, PhonePe, Google Pay): 5-7 business days
• Cash Payments: 10-15 business days (via cheque or bank transfer)

10. Partial Attendance and Dropouts

If you stop attending classes after the refund eligibility period, no refund will be provided. However, you may be eligible for:

• Batch Transfer: Transfer to a future batch (subject to availability and transfer fees).
• Access to Recordings: Continued access to recorded sessions for the original course duration.
• Certificate on Completion: If you complete the course requirements, you will receive the certificate even if you were absent for some sessions.

11. Exceptional Circumstances

Refund requests due to medical emergencies, relocation, or other genuine hardships will be reviewed on a case-by-case basis. To request an exceptional refund, please provide supporting documentation such as:

• Medical certificate or hospital admission papers
• Relocation proof (job transfer letter, etc.)
• Any other relevant evidence

Such requests must be submitted within 30 days of the event. The management reserves the right to approve or deny exceptional refunds at its sole discretion.

12. Dispute Resolution

Any disputes arising from refund or cancellation requests shall first be attempted to be resolved through mutual discussion. If no resolution is reached within 15 days, the dispute shall be subject to the exclusive jurisdiction of the courts in Malda, West Bengal, India.

13. Policy Updates

WEB INFOZEN Skill Academy reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. The "Last Updated" date at the top of this policy indicates when changes were made. Your continued enrollment after changes constitutes acceptance of the revised policy.

14. Grievance Officer (As per Consumer Protection Act)

If you have any concerns regarding refunds, cancellations, or any service-related grievance, please contact our designated Grievance Officer. We are committed to addressing your concerns promptly and fairly.

Escalation Matrix: If your concern is not addressed at the first level, please write directly to Mr. Basudeb Karmakar with your original complaint reference. We maintain complete transparency in handling student grievances.